We have enabled auto re-activation of suspended accounts due to failed payment on time. This impacts those clients that fail to make payment on
time and have suspended accounts. After making the pending payments site(s) for that client get activated automatically.
It used to manual process before, hopefully this will remove the human delay factor. But please wait few mintues after making overdue payments for your site to be activated again, if it takes longer than 30 minutes please submit a ticket regarding the same.
Please note the system will send you an overdue notice for pending payments and will suspend your site(s) after 7 days of the overdue notificiation. At this stage you can still login to your billing/support section to make payments or open tickets. However, you will loose access to your cpanel (domain's/sites control panel).